DLA Supplier Surveys

In 2018 Bättra developed and deployed DLA’s first of its kind, enterprise Supplier Satisfaction Survey using our online survey instrument, which achieved a very high 38% response rate from 7,819 suppliers. Bättra provided executive briefings to HQ J7, HCAs, and leadership from the MSCs to review the feedback. Additionally, we were awarded a second contract to deploy the next biennial iteration of the survey in the Fall of 2020.